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Frequently Asked Questions & Answers


  1. What is Mediation?
  2. What is Litigation?
  3. What does a Mediator do?
  4. How effective is Mediation?
  5. Are mediations confidential?
  6. How long does mediation take?
  7. How much does mediation cost?
  8. Are mediated agreements binding?
  9. What qualifications should I look for?
  10. Does a Mediator have to be a Lawyer?
  11. How does the mediation process work?
  12. Will I need other professionals during mediation?
  13. What if I start mediation then decide that I don't want to continue?
  14. What kind of disputes does Mosaic Mediation provide services for?
  15. Does Mosaic Mediation provide on-line or teleconferencing mediation?
  16. How does the U.S. Government and Corporate America use Mediation?


What is Mediation?

Mediation is a confidential, voluntary and cooperative process in which an unbiased third-party (a Mediator) promotes communication and negotiation between participants to support the resolution of conflict and/or the development of formal or informal agreements.


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What is Litigation?

Litigation is a legal contest by judicial process of two or more parties in dispute. Each party usually retains a separate Lawyer to advocate for them to resolve all aspects of the dispute. As an alternative to Litigation, Mediation provides an informal but structured process for disputants to resolve their own conflict more cost effectively without the uncertainties and delays of the court.
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What does a Mediator do?

A Mediator actively listens to all parties in the dispute, gathers information, bridges differences, promotes communication, fosters understanding, supports creative option development and ensures a fair negotiation forum to nurture an optimum agreement.

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How effective is Mediation?

Mediation is upwards to 90% effective at resolving conflicts and/or developing verbal or written agreements especially for divorcing couples, families, friends, neighbors, co-workers, consumers, contractors and businesses since it is often very important to maintain or improve the relationship.

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Are mediations confidential?

Yes. Statements made by the clients during the mediation process are private and confidential as stated in the Agreement of Understanding signed by all parties prior to mediation. Mediators are also bound by confidentiality and are not able to testify in court regarding any statements made during mediation except in the event of child abuse or criminal actions in which case the Mediator has a legal duty to inform authorities.

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How long does mediation take?

The duration of mediation is dependent upon the type of mediation, the complexity of the dispute, the number of parties involved and the flexibility and determination of all parties to meet and negotiate.

For example, mediating a divorce agreement could take as little as three to four sessions or as many as six to eight sessions depending upon the complexity of financial and personal issues, whether or not there are minor children involved and the commitment and determination of both parties to meet and negotiate.

There are many conflicts that are typically resolved within one or two hours of mediation such as contractor / homeowner conflicts regarding cost, workmanship, schedule or payment and neighbor conflicts regarding boundary, noise or interpersonal issues and landlord / tenant issues such as maintenance, security deposit returns, etc.

Mediation is an effective process to help resolve conflicts in all professional and personal areas of life and each conflict drives its' own unique timeline. A major benefit of Mediation is that participants can move through the process as rapidly as acceptable to all parties involved.

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Is mediation less expensive than litigation?

Mediation is usually less than half the cost of litigation for all practice areas with Mosaic Mediation.

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Are mediated agreements binding?

Mediated agreements range from a simple hand shake to a legally binding written agreement that is signed by all parties. The type of agreement required is determined by the participants.

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What qualifications should I look for?

To ensure qualified divorce mediation services in New Hampshire, validate that your mediator is a state certified Marital Mediator. A listing of certified Marital Mediators is found at www.nh.gov/marital. Please note that Elizabeth Christensen of Mosaic Mediation is on the state certified list of marital mediators.

For all other areas of mediation practice that are not regulated by the state, ensure that your Mediator has more than 120 hours of mediation training and applicable experience with more than 100 mediation clients.

Given that there is currently no national licensure requirement for mediators, it is very important to question the qualifications of a prospective mediator. Please see the Mediator Profile section for more information.

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Does a Mediator have to be a Lawyer?

No. Mediators come to the field of mediation with different backgrounds including the legal field, psychology, social work, business or therapy. No matter which field the mediator comes from, all mediators must be trained to mediate as mediation requires a very different skill set than litigation, counseling, management or psychotherapy.

When lawyers are practicing mediation, they are not allowed to give legal advice to both sides as it is against their ethical code of conduct as an attorney and against the Model Standards of Mediation Practice. The role of all mediators is to ensure that the parties are making informed decisions therefore the parties may need to resource exterior professionals such as an Engineer, a Realtor, a Financial Advisor or their own respective Attorney. The major benefit of mediation is that it streamlines the use of costly professional resources.

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How does the mediation process work?

The process is flexible to meet individual needs therefore the process does vary from one client to the next. In general, the process includes an initial consultation to address administrative efforts and respond to all participant questions, a private session where the participants have the opportunity to meet one-on-one with the Mediator to discuss personal interests confidentially and as many joint sessions as necessary to provide each participant the equal opportunity to explain the dispute from his or her perspective to the other party, communicate, negotiate and develop an agreement or resolution that is fair to both parties involved.

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Will I need other professionals during mediation?

The mediator structures the mediation process so that the participants make decisions based on sufficient information and knowledge. Depending upon the nature of the mediation, parties may need to resource an Engineer, a Lawyer, a Realtor or a Financial Advisor in order to make an informed decision. Mediation streamlines the use of necessary professional resources to effectively save you time and money.

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What if I start mediation then decide that I don't want to continue?

Mediating with Mosaic Mediation is completely voluntary therefore you are free to discontinue or reactivate participation at any time. Please note that there is no charge for sessions cancelled 48 or more hours prior to the session. Participants that cancel within 48 hours of their scheduled session will be charged for the cost of the scheduled session. Session 'No Shows' will also be charged 100% of the cost of the session.

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What kind of disputes does Mosaic Mediation provide services for?

Mosaic Mediation provides six areas of mediation services including Marriage and Divorce, Organizations and Business, State / Federal Contracts, Alternative Communications, Interpersonal Relationships and Construction and Property.

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Does Mosaic Mediation provide on-line or teleconferencing mediation?

Yes. On-line and teleconferencing mediation is an excellent alternative to meeting face-to-face for individuals that are unable to leave their home, are geographically separated or simply prefer to mediate in the privacy and comfort of their own home or office. Please refer to the Alternative Communications Methods section for more details.

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How does the U.S. Government and Corporate America use Mediation?

The U.S. Government passed the Administrative Dispute Resolution Act of 1990 which required each federal agency to establish an ADR policy and create internal ADR training programs. Since then, many departments have not only developed the program but have also implemented and tracked exciting success rate statistics for mediation. For example, the Department of Labor enacted Mediation as an alternative dispute resolution process for grant, contract and equal opportunity disputes and the Equal Employment Opportunity Commission supports the use of mediation to resolve federal discrimination cases.

During the past few years, many Fortune 500 companies have followed the government's lead in developing and implementing Alternative Dispute Resolution programs to reduce outrageous expenses, long delays, physical and emotional stress of employees and uncertainties involved with litigation. At this time, the use of Mediation as an alternative to adjudication is spreading quickly to smaller businesses and the private sector throughout the country.

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Mosaic Mediation
25 Indian Rock Rd, Ste 20 Windham, NH 03087
Tel. 603.434.2464
Fax 603.527.8089 EAC@MosaicMediation.com

 


To learn more about mediation services,

Please call 603.434.2464 for a free consultation.


Professional ~ Effective ~ Affordable   


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Mosaic Mediation   |   25 Indian Rock Road, Suite 20   |   Windham, New Hampshire   |   603.434.2464   |   EAC@MosaicMediation.com